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A Near Shore business model…

  • Let you save up to 50% in your operation costs
  • Allow you to expand your business remotely, achieving the scalability you are looking for.
  • Is the best strategy, for your Contact Center
  • Let us help you implement your current operation in a better business model
  • Allows you to have bilingual workforce

Great
Location

  • We are located in Mexico City. We have two fully equipped sites in the heart of Mexico City
  • We are located 4 hours away (flight distance) and 30 minutes from the airport
  • One of our site is located in the financial district in Mexico City in Reforma Ave.
  • Our  main site is 15 minutes walking from the Reforma site. Allowing us to have a backup for our BCP (Business Continuity Plan)

Experience, Security, and Redundancy is the name of the game

  • We have 30 years in the Call Center Business.

  • We know how to help you establish your contact center with us

  • Our sites are fully equipped to have business continuity. We have:

  • Security: 2 Data Center, Firewall, WEB Filtering, WAN Cryptography, Antivirus, No cellphones allowed, No USB, CCTV 24/7 and Security Check points.

  • Data Redundancy: 4 different ISP, Electric Power Redundancy, UPS Protection (PC’s) and electrical power system generator.

  • Certifications: ISO 9000, ISO 20000 and ISO 27000.

     

The service you need, we have it

  • Customer Service – More tan a traditional service. Let us generate quality experiences for your customers.

  • Marketing – Lead generation, polls, post sales service.

  • Sales – Order processing, Cross Sales & Up Sales.

  • Help Desk – we can provide different levels of service (1 – 2 & 3).

  • BPO Services – Different solutions your campaign might need, and We can provide them.

In AKRO BPO take care of everything

  • Campaign management

  • Staff management

  • Hiring process

  • Training

  • Complete payroll

  • Sopport & Maintenance

  • SLA compliance

  • KPI’s achievements

Find out more about us, download our digital flyer

Let’s talk about how we can help your operation to find a new level of service



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