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Services

We offer different solutions to create the best experience for your client’s needs.

We are the extension of your business, services, and products.

Solutions for each industry:

  • E-Commerce
  • Telemarketing
  • Marketing
  • Delivery
  • Technology
  • Financial
  • Enterteinment
  • Turism
  • Telecommunications
AKROBPO-equipo de trabajo 3

Customer Service

Customer Service

We are your business's allies

Commitment to achieve the established objectives. Provide more than a traditional service. Generate quality experiences with our customer service.

  • Appointments
  • Case follow-ups
  • Back-office

Sales & Lead Generation

Sales & Lead Generation

Our workforce is oriented to maintain, and improve the operational efficiency at the highest level. We will become your sales representative, and focus on key indicators for the growth of:

  • Promotion
  • Sales
  • Post sales
  • Lead generation

Helpdesk

Helpdesk

We can manage your help desk service with levels 1st, 2nd, and 3rd.

  • We offer customize solutions, looking to approach the problems according to your core business and set of products.
  • Active listening is an essential skill for each team member, guaranteeing the resolution of problems and a good customer experience.
  • QA (Quality)

    QA (Quality)

    We achieve operational excellence in your campaign.

    • Provide qualified staff, dedicated to monitor and quality control.
    • We identify areas of improvement on operation, to increase and maintain service quality standards.

    SLW Records

    SLW Records

    The cultural diversity between Mexico, EE.UU., Canada, and LATAM, allow us to oversee different kins of projects where we can:

  • Create speech for voice analytics, through the creation of content in Spanish or English, sharing the recordings with our clients, where vocabulary and accent can play an important role.
  • Convert the speech into writing through our agents, listening to the calls, recordings requested by the client and passing it in writing in the reports that are required.
  • BPO Services

    BPO Services

    We offer our clients different BPO solutions with the Contact Center industry.

    • Integration with your Telephone Carrier.
    • CRM.
    • Call recording.
    • IVR.
    • Predictive Dialer.
    • Omnichannel media.

    Quote your project

    Visit our facilities
    Talk to a consultant who will help you understand and give you all the solutions.

     

    Contact Us

    Are you ready to work with us?



      Join the AKRO BPO team

      Temporary On-site Job CDMX!!

      Customer Service Representative From April 18th to May 15th
      Paid Training $2,800 net pay Weekly net pay $3,000 + Permanency award Law Benefits since training -Requirements Advanced English Level Availability 8 am to 6 pm Monday to Sunday 2 days off Previous Experience in call center (3-6 months)

      Contact us to: [email protected] WA 56 2415 6179

      Best time to contact: 9:00 a 18:00 hrs