Services

We have different solutions to offer you the Contact Center experience you need for your clients.

We are the extension of your brand, business, services, and products.

Solutions for each industry:

  • e-commerce
  • Telemarketing
  • Marketing
  • Delivery
  • Technology
  • Financial
  • Entreteinment & Leisure
  • Turism
  • Telecomunications

Customer Service

Customer Service

We are your business allies.

Our commitment to you is to achieve the objectives established

  • Appointment Generation
  • Case follow-up
  • Clarification of support
  • Suggestions
  • Application processing
  • Back office processes.

Sales & Lead Generation

Sales & Lead Generation

We focus on activities and goals. Our workforce is oriented to work on objectives, maintaining and improving operational efficiency while maintaining the highest level. Will become your sales representative. We focus on key indicators for the increase of:

  • Promotion
  • Sales
  • Post sales
  • Lead generation.

Help Desk

Help Desk

You will have specialized bilingual staff

We can manage your help desk service with 1, 2 and 3rd levels

  • We offer tailored solutions, looking to address problems according to your core business and type of product.
  • Active listening is an essential skill in each member of our team, guaranteeing the resolution of problems and maintaining a good contact experience.

QA (Quality)

QA (Quality)

We achieve operational excellence in your campaign.

  • We provide highly qualified personnel, dedicated to monitoring and quality control.
  • We identify areas for improvement in the operation, with the aim of increasing and maintaining service quality standards in each of the contacts established with the final consumer.

SLW Records

SLW Records

We are your business allies.

The biculturalism between Mexico US – Canada and LATAM, allows us to oversee different types of projects where we can:

  • Create speech for voice analytics, through the creation of content in Spanish or English, sharing the recordings with our clients, where vocabulary and accent can play an important role.
  • Convert the speech into writing through our agents, listening to the calls, recordings requested by the client and passing it in writing in the reports that are required.

BPO Services

BPO Services

We offer our clients different BPO solutions with the Contact Center industry

  • Integration with your Telephone Carrier
  • Mall recording
  • IVR
  • Suggestions
  • Predictive Dialer
  • Omnichannel media

Get your project quoted

Visit our facilities
Talk to a consultant who will support you to know all the solutions.

 



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      Join the AKRO BPO team

      Temporary On-site Job CDMX!!

      Customer Service Representative From April 18th to May 15th
      Paid Training $2,800 net pay Weekly net pay $3,000 + Permanency award Law Benefits since training -Requirements Advanced English Level Availability 8 am to 6 pm Monday to Sunday 2 days off Previous Experience in call center (3-6 months)

      Contact us to: [email protected] WA 56 2415 6179

      Best time to contact: 9:00 a 18:00 hrs