Services
We have different solutions to offer you the Contact Center experience you need for your clients.
We are the extension of your brand, business, services, and products.
Solutions for each industry:
- e-commerce
- Telemarketing
- Marketing
- Delivery
- Technology
- Financial
- Entreteinment & Leisure
- Turism
- Telecomunications
Customer Service
Customer Service
We are your business allies.
Our commitment to you is to achieve the objectives established
- Appointment Generation
- Case follow-up
- Clarification of support
- Suggestions
- Application processing
- Back office processes.
Sales & Lead Generation
Sales & Lead Generation
We focus on activities and goals. Our workforce is oriented to work on objectives, maintaining and improving operational efficiency while maintaining the highest level. Will become your sales representative. We focus on key indicators for the increase of:
- Promotion
- Sales
- Post sales
- Lead generation.
Help Desk
Help Desk
You will have specialized bilingual staff
We can manage your help desk service with 1, 2 and 3rd levels
- We offer tailored solutions, looking to address problems according to your core business and type of product.
- Active listening is an essential skill in each member of our team, guaranteeing the resolution of problems and maintaining a good contact experience.
QA (Quality)
QA (Quality)
We achieve operational excellence in your campaign.
- We provide highly qualified personnel, dedicated to monitoring and quality control.
- We identify areas for improvement in the operation, with the aim of increasing and maintaining service quality standards in each of the contacts established with the final consumer.
SLW Records
SLW Records
We are your business allies.
The biculturalism between Mexico US – Canada and LATAM, allows us to oversee different types of projects where we can:
- Create speech for voice analytics, through the creation of content in Spanish or English, sharing the recordings with our clients, where vocabulary and accent can play an important role.
- Convert the speech into writing through our agents, listening to the calls, recordings requested by the client and passing it in writing in the reports that are required.
BPO Services
BPO Services
We offer our clients different BPO solutions with the Contact Center industry
- Integration with your Telephone Carrier
- Mall recording
- IVR
- Suggestions
- Predictive Dialer
- Omnichannel media
Get your project quoted
Visit our facilities
Talk to a consultant who will support you to know all the solutions.
